Please contact us in writing at: Cornerstone, Unit E, Cardiff Gate Business Park, Copse Walk, Cardiff, CF23 8RB, or by phone at: 029 2166 0550

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We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks. If we cannot resolve your complaint within this timeframe, or if you are dissatisfied with our response, you may refer your complaint to the Financial Ombudsman Service.

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Financial Ombudsman Service:
Exchange Tower, London, E14 9SR
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk